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Terms & Conditions

Last Updated: September 25, 2025

Welcome to ohanafamilycare.com (the “Website”), operated by Ohana Family Care (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Website, including any content, functionality, and services offered on or through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Use of the Website

  • The Website is for informational purposes only and is intended to provide general information about our home care and home health services, including personal care, companionship, meal preparation, light housekeeping, medication reminders, transportation, respite care, dementia and Alzheimer’s care, patient sitter care, hospice care, home health aides, Licensed Practical Nurses (LPNs) tasks, and Certified Nursing Assistants (CNAs) tasks.
  • You must be at least 18 years old to use the Website. By using the Website, you represent that you are at least 18 years old and have the legal capacity to agree to these Terms.
  • You agree to use the Website only for lawful purposes and in accordance with these Terms. You may not use the Website in any way that violates applicable laws or regulations, or that harms or interferes with the rights of others.
  • The Website may contain links to third-party websites or resources. We are not responsible for the content, availability, or privacy practices of those sites, and linking to them does not imply our endorsement.

2. Services Disclaimer

  • The descriptions of our services on the Website are for informational purposes only and do not constitute a contract or guarantee of services. All services are subject to a separate Client Services Contract and availability in your local service area.
  • We are not yet licensed by the Hawaii Department of Health (DOH) and will update this information upon approval. Services will commence only after licensure and compliance with all applicable regulations.
  • The Website does not provide medical advice, diagnosis, or treatment. Any information on the Website is not a substitute for professional medical advice. Consult a healthcare provider for medical concerns.
  • Our “100% Satisfaction Guarantee” is subject to the terms in our Client Services Contract, including eligibility and limitations (e.g., notification within the first day for free replacement, no charge for that day).

3. Intellectual Property

  • All content on the Website, including text, graphics, logos, images, and software, is the property of Ohana Family Care or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.

4. User Submissions

  • If you submit information through the Website (e.g., via contact forms), you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content for the purpose of providing services or responding to your inquiry.
  • You represent that any content you submit is accurate, lawful, and does not infringe on third-party rights.

5. Limitation of Liability

  • The Website is provided “as is” without warranties of any kind, express or implied. We do not warrant that the Website will be error-free, secure, or uninterrupted.
  • To the fullest extent permitted by law, Ohana Family Care, its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, even if advised of the possibility of such damages.
  • Our liability for any claim arising from these Terms shall not exceed $100 or the amount you paid us, if any, in the past 12 months.

6. Indemnification

  • You agree to indemnify, defend, and hold harmless Ohana Family Care and its affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the Website or violation of these Terms.

7. Governing Law

  • These Terms are governed by the laws of the State of Hawaii, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Honolulu County, Hawaii.

8. Changes to Terms

  • We may update these Terms at any time. The updated Terms will be posted on the Website with the revised “Last Updated” date. Continued use of the Website after updates constitutes acceptance of the new Terms.

9. Termination

  • We may terminate or suspend your access to the Website at any time, without notice, for any reason, including violation of these Terms.

10. Contact Us