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Privacy Policy

Last Updated: September 25, 2025

Ohana Family Care (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit ohanafamilycare.com (the “Website”) or interact with our services. By using the Website, you consent to the practices described in this Privacy Policy. We comply with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) for protected health information (PHI) and Hawaii Revised Statutes (HRS) Chapter 487J for personal information protection.

1. Information We Collect

  • Personal Information: When you submit forms (e.g., “Get Started” or consultation requests), we may collect your name, email address, phone number, address, and any details you provide about your care needs or inquiries.
  • Health Information: If you share medical or health-related details (e.g., for service inquiries), we treat it as PHI under HIPAA and protect it accordingly. We do not collect PHI through the Website without your explicit consent and secure processes.
  • Usage Data: Automatically collected information, such as IP address, browser type, device information, pages visited, and time spent on the Website, to improve user experience.
  • Cookies and Tracking: We use cookies for analytics and functionality. You can manage preferences via your browser settings.

2. How We Use Your Information

  • Service Delivery: To respond to inquiries, schedule consultations, and match you with caregivers based on your needs (e.g., personal care, medication reminders).
  • Communication: To send updates, newsletters, or marketing materials (with opt-out options) about our services (e.g., home care, hospice, transportation).
  • Improvement: To analyze Website usage and improve content (e.g., services descriptions, guarantee details).
  • Legal Compliance: To comply with laws, including HIPAA for PHI (e.g., secure storage for care plans) and HRS Chapter 487J for data protection. We are evaluating software platforms for secure online processes, such as creating/updating care plans and incident reporting.
  • Other: For internal operations, such as auditing and fraud prevention.

3. How We Share Your Information

  • With Service Providers: Shared with trusted third parties (e.g., software platforms for secure care plans) who assist with Website operations, under strict confidentiality agreements compliant with HIPAA.
  • With Healthcare Partners: PHI may be shared with physicians or teams for service coordination, per your consent and the Client Services Contract.
  • Legal Requirements: Disclosed if required by law, subpoena, or to protect rights/safety (e.g., data breaches notified per HRS Chapter 487N).
  • Business Transfers: If Ohana Family Care merges or sells assets, information may be transferred, with notice to you.
  • No Sale of Data: We do not sell your personal information.

4. Data Security

  • We use reasonable administrative, technical, and physical safeguards (e.g., encryption, secure servers) to protect your information. PHI is handled with HIPAA-compliant measures, including staff training (Employee Manual Section 16).
  • Despite our efforts, no online transmission is completely secure. We cannot guarantee absolute security.

5. Your Rights and Choices

  • Access/Update: Request access, correction, or deletion of your personal information by contacting us.
  • Opt-Out: Unsubscribe from marketing emails via the link in emails or contact us.
  • HIPAA Rights: For PHI, you have rights to access, amend, and restrict use per HIPAA. Contact our Privacy Officer at info@ohanafamilycare.com.
  • Children’s Privacy: The Website is not intended for children under 13. We do not knowingly collect data from children.
  • Do Not Track: We do not respond to Do Not Track signals.

6. Third-Party Links

  • The Website may link to third-party sites (e.g., resources in Training Manual Section 18). We are not responsible for their privacy practices.

7. Changes to Privacy Policy

  • We may update this Privacy Policy. Changes will be posted with the revised “Last Updated” date. Continued use constitutes acceptance.

8. Governing Law

  • This Privacy Policy is governed by the laws of the State of Hawaii and applicable federal laws (e.g., HIPAA).

9. Contact Us

 

Note: We are not yet licensed by the Hawaii Department of Health (DOH) and will update upon approval. For full terms, see our Terms and Conditions.